FAQs

Who are we?

At Beauty and Spice, we are two passionate mums dedicated to bringing high-quality adult toys to the Australian market. With a commitment to discretion, quality, and customer satisfaction, we aim to empower individuals and couples to explore their desires in a safe and enjoyable way.

What makes us different?

We are looking to redefine adult shopping with our exclusive preselected themed boxes. Whether it's for Valentine's Day, a bachelorette party, or another special occasion, each curated box is designed to deliver excitement and satisfaction.

Looking for something specific?

If you are looking for a specific item or toy and we don’t stock it, please get in touch and we will do our best to source and stock the item for you!

Want to organise a collaboration?

Are you looking for a unique gift box or toy to accompany your new spicy book or for an event? We would love to help curate the perfect items for your event.

How is shipping calculated?

We charged a flat rate of $20 for shipping on all parcels up to 5kgs.

Do you offer express shipping?

Yes! Express shipping is available on orders for an additional $10.

Do you offer pickup?

Yes! We offer pickup from our storage at Yarrabilba SEQLD by APPOINTMENT ONLY. Please wait for an email to say your order is ready and choose from one of the pickup times listed in the email.

I’ve ordered, when can I expect my parcel to ship?

Once an order is place, packages are packed and shipped out on Mondays and Fridays. If you require something faster, please get in touch so we can help you out.

Do you ship internationally?

Shipping is only available within Australia at this stage.

Do you offer returns?

Due to the nature of the products, we are unable to offer returns on our products for change of mind.

My item is faulty, what now?

If your motorised toy is faulty, we will send a replacement to you where the same product is in stock and ready to send. We will require the faulty product to be returned so we can advise and return to the manufacturer.